Your customers are talking.Just not to you.
They tell your support team and your bot. Isara makes sure you hear it.
Isara reads every conversation your customers have with support, human and AI, and joins them up by account. When one is heading for the exit, or ready to grow, whoever looks after it hears why, in their own words.
Usage tells you what changed.Conversations tell you why.
Keep your CS platform.
Gainsight, ChurnZero, HubSpot or a spreadsheet. Isara doesn't replace your health score. It reads what the score can't.
Fewer clicks, more questions.
As customers ask a chatbot or an assistant instead of clicking around your product, usage data thins out. The conversations get richer.
One account, not five tickets.
Three people at one customer with the same problem read as one account in doubt, not three tickets closed as solved.
What your team hears about
Hear it while the account can still be saved
A question about the notice period, the same failure raised by three users, an admin who has stopped asking for help. Isara explains it in plain words, with the conversations behind it, and tells whoever looks after that account the same day.
So the first you hear of it isn't the cancellation email.
Hear when they're ready for more
Customers mention new teams, new sites or hitting a limit in passing, to support. Isara picks it up and passes it to the account owner with the conversation attached.
So the expansion conversation happens when the customer is ready, not a quarter late.
A record you can take to the board
Every account Isara flagged, who picked it up and what happened next. Set it against your renewals and CS has a number, not an anecdote.
So CS is seen as protecting revenue, not as a cost to defend.
Commerce7's customer success team now hears what they used to miss.
“The alerts and churn risk assessments give us visibility into challenging interactions we would not otherwise see. ”
Questions from CS leaders
We already have a CS platform.
Keep it. It measures what customers do. Isara understands what they say, to your support team and your bots, and works out which accounts are in doubt and why.
Do my CSMs need to change how they work?
No. There is no new dashboard to check. Whoever looks after the account hears about it in Slack, email or your CRM, with the reason and the conversations.
Most of our customers talk to a bot now.
All the more reason. Isara reads bot conversations too, including the ones marked resolved where the customer simply gave up.
Does it cover individual users as well as accounts?
Yes. Isara flags both, and groups people by the account they belong to.
How do I know it works?
Test it on your own data. You know which accounts you kept and which you lost, so you can judge Isara yourself.
See which of your accounts were telling support.
Free test on your own data. Read-only. Results in 24 hours.