Isara documentation
Guides for setting up Isara, connecting your helpdesk, and getting the most from Pulse, Insights, Agent Intelligence, alerts and reports.
Isara analyses your support conversations to surface customer health, churn risk, agent performance and compliance signals. These guides take you from first login to getting value from every part of the product.
Getting started
- Create your account by signing in with your helpdesk. Setup is read-only and needs no code.
- Connect your helpdesk: Zendesk, Intercom, HubSpot, Freshdesk or Gorgias.
- Start with Pulse for a live view of the last 48 hours, then explore the Insights Dashboard.
Building a custom integration? Use the Public API guide and the full API reference.
All guides
- Login and Account Creation
Public API for Universal Intake · Isara integration with Gorgias · Isara integration with Intercom · Isara integration with HubSpot · Isara integration with Zendesk · Isara integration with Freshdesk
- Agent Intelligence
Understand how your human and AI agents are really performing, uncovering customer friction, operational risks, inconsistencies, and AI failures before they impact customers at scale.
- Ask Isara
Ask questions about your data.
- Pulse
Your secret weapon for customer success
- Insights Dashboard
The Insights Dashboard provides an intuitive interface for exploring historical data through interactive visualizations and analytics tools, enabling users to identify key trends and patterns at a glance.
- Recommendations
- Churn Insights
Only availble on the Growth and Scale plans
- Compliance Audits
Only available on the Scale plan
- AI Boost
- Reports and Alerts
Isara turns signals it detects in conversations into notifications.
- Account & Settings
- User Permissions