Customers rarely close the account.They just move their money.
Isara hears it coming.
A transfer that took a week, a fee nobody explained, a dispute the chatbot couldn't help with. Customers tell your support team and your bot what's wearing them down. Isara reads every conversation and tells whoever looks after that customer when trust is slipping, and why.
It rarely sounds like goodbye.
What your team hears about
See who's losing faith, while you can still win them back
Complaints that never got resolved, the same problem raised again and again, questions about fees, transfers and closing. Isara explains each one and tells whoever looks after that customer.
So you call before the money moves, not after.
Fix the friction at the source
Delayed payments, verification loops, fees nobody explained. Isara counts how often each one makes a customer chase, escalate or give up, with the conversations attached.
So you fix the cause once, and the complaints queue shrinks with it.
Make sure your AI keeps customers, not just costs down
Resolution rate counts closed conversations, not kept customers. Isara reads the conversations your AI handled for the customers who gave up, the answers that were wrong and the ones that put people off. Findings go to you first.
So your AI programme saves money without costing you customers, and you have the evidence to show it.
The same conversations cover your compliance.
Every conversation, not a sample.
Checked against the frameworks you choose, from GDPR and PCI DSS to the EU AI Act, whether a person or a bot answered.
Exposed data and rash promises.
Card numbers, personal data and off-policy statements, flagged before they become an incident.
A report you can hand over.
Issues, severity and what to do about each, ready for your compliance team or an auditor.
Questions from financial services teams
We already have a CRM and complaints tracking.
Keep them. They record what was logged. Isara reads what customers actually said, including the complaints that were never logged as one.
We built our own AI and quality checks.
Keep them too. Isara doesn't replace your quality work. It adds the retention view: which customers your AI and your team let down, and why, with findings to you first.
Is our customers' data safe?
Isara connects read-only, you can revoke access at any time, and it never contacts your customers.
Can it help with compliance too?
Yes. The same conversations are checked against the frameworks you choose, including GDPR, PCI DSS, GLBA, SOC 2, ISO 27001 and the EU AI Act, with a report you can hand to an auditor.
How do I know it works?
Test it on your own data. You know which customers left, so you can see which ones Isara flagged, and how early.
See which customers were losing faith, in your own conversations.
Free test on your own data. Read-only. Results in 24 hours.