Real Time Dashboard
The Real Time dashboard offers instant visibility into your current support activity, enabling proactive identification and resolution of potential customer satisfaction issues before they lead to churn.
Data available
The Real Time dashboard only records conversations with your customers for the past 12 hours.
Any variation rate displayed in the Real Time dashboard compares the current 12 hours with the previous 12 hours.
Customer Temperature
The Customer Temperature Chart tracks the emotional state of customer interactions using an AI-powered analysis system.
- Cool (0): Satisfied, positive interactions
- Neutral (1): Neither positive nor negative tone
- Warm (2): Showing concern or mild frustration
- Hot (3): Indicating strong dissatisfaction or anger
We show the % of conversations that have been flagged within one of the different states.
Customer Monitoring
Our AI-powered tool helps identify which products or features generate the highest number of support requests from your customers. It helps you understand which area of your product should potentially by improved.
Customer Monitoring: Understanding Feature-Specific Support Demands
Isara's Customer Monitoring provides a comprehensive view of which products and features are generating the highest volume of support requests. This AI-powered analysis helps organizations identify patterns in customer support needs, enabling more strategic resource allocation and product improvement decisions.
The matrix breaks down support volume by product feature, allowing teams to:
Identify features that consistently require high support engagement
- View the conversations related to this area of concern
- Spot emerging trends in customer difficulties before they become widespread issues
- Make data-driven decisions about documentation improvements and user interface enhancements
- Allocate support resources more effectively based on feature-specific demand
- Prioritize product development efforts to address areas with frequent support needs
- Leveraging Customer Monitoring Insights
Organizations can maximize the value of Customer Monitoring by:
- Regularly reviewing feature-specific support patterns to guide product development priorities
- Creating targeted training materials for features with high support volume
- Developing proactive support strategies for commonly questioned features
- Using insights to inform product roadmap decisions and UX improvements
- Cross-referencing support volume with customer segments to identify user-specific challenges
- This data-driven approach helps organizations move from reactive support to proactive product improvement, ultimately leading to better user experiences and reduced support demands.
Updated 9 months ago