Pulse

Isara Pulse transforms your support operation with an instantly accessible view of all customer-support activity. Built for speed and clarity, the dashboard shows a dynamic 48-hour window of conversation data and compares current metrics with previous periods.

Why Pulse matters

Detect changes in customer sentiment the moment they emerge, allowing you to intervene before issues escalate.

Monitor support volume patterns and hot-topics in near real time, enabling faster triage and smarter resourcing.

Prioritise your team’s efforts around what actually matters now, not just what happened yesterday.

Core capabilities

Priority intervention

Pulse flags conversations where customers are deeply dissatisfied, so your team can step in immediately to prevent churn or reputational damage.

Early-warning signals

By spotting patterns of emerging risk (rather than waiting for a crisis), Pulse lets you act before things become critical.

Customer frustration watch

Get insight into how your customers feel in real time — frustration spikes, effort hotspots and escalating threads that warrant attention.

How it works

Connect your help-desk platform in minutes via our secure integration.

Pulse begins collecting conversation data and live-analyzing metrics across sentiment, effort, volume and topic.

A rolling window of the past 48 hours is compared against previous periods so you can see what is moving and why.

Alerts, dashboards and insights surface the right priorities for your team so you can keep focusing on the work that drives customer success.